Your Privacy Is Our Priority

1.1 Registration and Account Information

When you create an account or log in to 96vip, we may collect the following information:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification)
• Username and password (stored in encrypted form)
• Preferred language and currency

1.2 Identity Verification (KYC) Information

To ensure responsible gaming and the security of financial transactions, we may request the following documents for identity verification:

• National ID card (NID) or passport copy
• Proof of current address
• Proof of payment method ownership

This information is stored under strict security and is used only for verification purposes.

1.3 Financial Information

For deposits and withdrawals, we collect information about payment methods. 96vip currently supports the following methods in Bangladesh:

• bKash account number
• Nagad account number
• Rocket account number
• Bank account details (for bank transfers)

Complete payment information is never stored on our servers — once a transaction is processed, we retain only the transaction reference information.

1.4 Gameplay and Activity Information

To improve your platform experience and ensure responsible gaming, we collect the following information:

• Game history and statistics
• Bet and win records
• Login and logout times
• Preferred game categories
• Bonus and promotion usage history

2.1 Direct Provision

You directly provide us with information when you fill in a registration form, update account details, contact the support team, or complete a payment transaction.

2.2 Automatic Collection

Some information is collected automatically while you use our website, such as:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit time and session duration
• Referral source (where you came to our site from)

2.3 Cookies and Similar Technologies

Our platform uses cookies, web beacons, and similar technologies for session management, storing user preferences, and improving service quality. See Section 6 for more details.

3.1 Service Delivery and Operations

Collected information is primarily used for the following purposes:

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions
• Keeping gaming services running without interruption
• Providing 24/7 live chat and email support

3.2 Security and Fraud Prevention

96vip uses information to ensure the security of users' accounts and funds:

• Detecting and preventing suspicious activity
• Preventing unauthorized account access
• Complying with anti-money laundering (AML) policies
• Preventing the creation of multiple accounts

3.3 Service Improvement and Personalization

We use information to further improve your experience:

• Recommending games according to your preferences
• Improving platform performance and design
• Resolving technical issues quickly
• Conducting research to launch new games and features

3.4 Communication

Where necessary, we communicate with you to:

• Send important account-related notifications
• Send transaction confirmation messages
• Notify you of security alerts
• Provide updates about promotional offers (with your consent)

4.1 Technical Security Measures

96vip uses industry-standard technology to protect your information:

• SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Encrypted Storage: Sensitive information stored in the database is kept in encrypted form.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Verification: An additional verification layer is used for sensitive transactions.

4.2 Administrative Security Measures

Alongside technical measures, we ensure data protection at the organizational level as well:

• Only authorized staff can access user information.
• All staff are bound by confidentiality agreements.
• Data access logs are reviewed regularly.
• Staff receive regular training on data protection.

4.3 Response to a Data Breach

Should a data breach occur, 96vip will take immediate action and notify affected users as quickly as possible. We will investigate the cause of the incident and take the necessary steps to prevent such an event in the future.

5.1 Data Sharing Policy

96vip never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Technology Service Providers: Technology companies that assist in operating the platform may access limited information under strict confidentiality agreements.
• Legal Obligations: Information may be provided in accordance with applicable law upon a court order or a lawful request from a law enforcement authority.
• Fraud Prevention: Necessary information may be shared with authorized partners for the detection and prevention of fraud.

5.2 Information with Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt — generally operate games through an anonymized session token. They do not receive your personal identity information directly; they receive only the session data required for gameplay.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 96vip uses the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and security — without these, the platform will not function properly.
• Functional Cookies: For remembering your preferences (language, display settings).
• Analytics Cookies: For monitoring and improving the use of the platform.

6.2 Cookie Control

You can disable non-essential cookies by changing your browser settings. However, please note that disabling essential cookies may cause many features of the platform to not work properly and may interrupt your login experience.

7.1 Right to Access Information

You can request to view the information stored in your account at any time. If you contact our support team, we will provide you with a summary of your stored information.

7.2 Right to Correct Information

If any information in your profile is incorrect, you can correct it. Many details can be updated directly from your account settings. For changes to verified information, please contact the support team.

7.3 Right to Delete Information

You can request to close your account and delete your personal information. However, we are obligated to retain transaction records and information required for legal reasons for a specified period.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional messages from 96vip, you can change your notification preferences in your account settings at any time or let the support team know. However, important account-related notifications will always be sent.

8.1 Age Restriction

96vip strictly provides services only to those aged 21 or above. We do not knowingly collect information from any minor.

Age is verified during the registration process. If a user is found to be under 21 years of age, their account will be closed immediately and all associated information will be deleted.

8.2 Request to Parents

If you suspect that a minor is using 96vip, please contact our support team immediately. We will investigate promptly and take the necessary action.

9.1 Active Accounts

We retain your information while your account is active. This is necessary for us to provide our services and improve the user experience.

9.2 After Account Closure

Even after an account is closed, some information may be retained for a certain period:

• Financial transaction records are retained in accordance with legal obligations.
• Data required for fraud prevention and security is kept for a specified period.
• In the case of legal disputes, relevant information is retained until the dispute is resolved.
• Other personal information beyond the reasons mentioned above is deleted within a reasonable timeframe.

10.1 Right to Make Changes

96vip reserves the right to update or change this privacy policy at any time as needed. Such changes may occur as a result of service improvements, legal changes, or the adoption of new technology.

10.2 Notice of Changes

For significant changes, we will:

• Publish the updated policy on this page.
• Clearly state the date of the change.
• Send a notification to the registered email address for significant changes.

Continuing to use the platform after changes are published will be considered as your agreement to the new policy.